Your Money Back Guarantee 

Beyond and Below provides a money back guarantee on all purchases of works of art.  You have 30 days from the date of dispatch in which to return the items in question to obtain your refund. Click here to go straight to our return request form.

What’s covered

  • The photograph on our website clearly misrepresents the item you have received.

  • The item you receive is significantly different in size from that published on our website.  Note that published overall sizes of framed works are approximate.

  • Damage to the work itself.

  • Delivery of an incorrect work, i.e. a work that you did not order.

What’s not covered

  • This guarantee does not cover you changing your mind.

  • Minor differences in colour between the item’s photograph on our website and what you actually receive.  Because of the inherent limitations of computer screens and whatever equipment was used to take the photograph, we cannot guarantee accurate representation of colours

  • Malicious damage.

  • Damage incurred through faulty or inadequate return packaging.

What’s refunded

We refund the full purchase price of the item, less freight costs where they have been separately specified.

What’s not refunded

  • Return freight costs

  • Return packaging costs

How do you claim

To return an item please fill out our return request form within 30 days of  the dispatch date of the faulty item.  If the packaging itself has been damaged to the point that you suspect that its contents too have been damaged, please take a photograph of that damage before you open the package.

Re-package the work of art in its original packaging or equivalent. Beyond and Below will provide you with shipping instructions for the return of the item/s in question.

We ask you to provide, where possible:

  • Photographic evidence of damage to the packaging, in case we need to recover costs from the carrier;

  • Photographic evidence showing that what you received differs materially from what was published on our website.

  • Description of the damaged work, this will enable us to accurately identify the item/s in question.

  • Details of when the item was delivered to you, such as date and delivery note number;

  • Photographic evidence of damage to the item you have purchased;

  • Description of the damage.

 

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